FAQ

WHERE ARE PRODUCTS MADE AND SHIPPED FROM?

We have set up warehouses in many countries, like the USA, the UK, France, Italy, Spain, and Germany, your order will be delivered from the nearest warehouse.

THE TOOL WAS BROKEN WHEN I RECEIVED IT. WHAT SHOULD I DO?

We are sorry to hear that your order is damaged! We are happy to assist you with any issues, but first, our customer service team is obliged to receive a picture from you to proceed with a reorder for a replacement.

MY ITEM IS INCORRECT, WHAT SHOULD I DO?

If the product you received is different from what you've ordered, we will gladly send you a new one. Please contact our Customer Service.

I'M MISSING AN ITEM FROM MY ORDER, WHAT SHOULD I DO?

We're sorry to hear that an item is missing!! Please check your order details on your order confirmation to make sure that the details are correct and as you ordered. We may have sent your items in separate parcels so, please wait patiently. If you have not received your item, please contact us and we will process it as soon as possible.

I RECEIVED MY ITEM, BUT IT DOESN’T LOOK LIKE I EXPECTED

We are sorry to hear that your order is not to your taste. We are happy to offer you to exchange the item for another, but first, our customer service team requests to receive a picture from you after-sale.

WHAT IS THE PAYMENT METHOD?

There are many payment method icons on the bottom of our website, you can refer to determine your payment method. Most customers use Paypal. If you don't have a PayPal account, we accept all credit cards: just select 'PayPal' and click the 'Pay with Debit or CreditCard' button.

HOW DO I CHANGE AN ORDER AFTER I PLACE IT?

If you want to change your order, you must contact us within 24 hours of placing the order. Please contact us and send us a message requesting the changed specifications.

IS BIBURY INTERESTED IN MY IDEA FOR A NEW PRODUCT OR FEATURE?

Sure! Consumer feedback has played a significant role in improving our existing products and designing new ones. Our marketing department tracks suggestions and welcomes your feedback, please write to us at this email address: support@biburytools.com

Thank you! These are your Discount Code: "bibury5", "bibury10"